Responder Assist

Our research is aimed at optimising clinical services for emergency workers. As part of Phoenix Australia’s broader research efforts, Responder Assist evaluates the effectiveness of treatments specifically provided by clinicians to emergency workers. We also conduct studies as appropriate to develop evidence-based treatments that are specific to emergency workers.

The Responder Assist clinical service is available to emergency workers in Victoria (including volunteers and those retired from service) and the practitioners that support them. It is a confidential and independent service aimed directly at supporting emergency workers who have experienced trauma.

Our specialist clinicians are specifically trained in treating emergency workers. As part of the Responder Assist program of work, they are also engaged in ongoing educational and community of practice activities to ensure they are knowledgeable in the latest treatments. Emergency workers who engage our clinical services have the best chance of recovery by receiving care based on the latest available research.

To facilitate this, we have developed a competency framework that outlines key skills for practitioners. This framework, together with our research on evidence-based treatments, forms the basis for our training programs.

Our programs are aimed at delivering key competencies to mental health practitioners working with emergency workers in Victoria. In addition to such training, Responder Assist also facilitates Communities of Practice and provides other networking opportunities for clinicians who support emergency workers.