Health & Community Services

Phoenix Australia’s Trauma-informed Care approach provides the knowledge and skills to successfully engage with people affected by trauma and work towards recovery.

Phoenix Australia can work with your team, organisation, or community to increase the understanding of trauma and develop sensitive and sophisticated trauma-informed policies, procedures and staff training.

All staff, from reception and administration to direct service delivery, play an important role in creating a trauma-informed service. This can be achieved through trauma-informed organisational policies and procedures, trauma awareness training throughout the organisation and specialist training in trauma-informed approaches to working with people affected by trauma for staff and supervisors with roles in service provision.

Phoenix Australia’s training and supervision services can be tailored to suit the needs of particular organisations, services or workforces. To find out more, explore the training workshops on offer on our Education & Training page, or get in touch with our Education & Training team directly. 

When you work with Phoenix Australia to develop trauma awareness and trauma-informed policies, procedures and practice, you can expect to see the benefits across your service. These benefits include improved outcomes for clients, improved management of critical incidents and other behaviour that interrupts service, and improved worker confidence, role satisfaction and morale.